Tutor lessons: elementary Intermediate Advanced ADIDAS vs PUMA: competition ALDI vs LIDL: the cheapest? ALEX FERGUSON: leadership ALEXA & SIRI: who’s listening? APPLE: think different BEN & JERRY’S: sweet business BENETTON: publicity issues BILL GATES: how to present BLACKBERRY: rise and fall CARNIVAL CRUISES: sink or float? CITIZEN M HOTELS: guest service COCA-COLA: global branding DELL: customer service EASYJET: colour branding EBAY: buying and selling FACEBOOK: connected to who? FLIXBUS: transport solutions GOOGLE: making money GOOGLE MAPS: directions GUCCI: saving the business HARRY POTTER: business magic IKEA: customer help JACK WELCH: hire and fire JOSE MOURINHO: management KODAK: business mistakes LONELY PLANET: travel business MANOLO BLAHNIK: sexy shoes McDONALD’S: globalisation METRO NEWSPAPERS: old news? MINECRAFT: build a business NINTENDO – innovation success RAY-BAN: cool product REAL MADRID: the Galacticos RED BULL: buzz marketing ROLEX: business timing RUPERT MURDOCH: ruthless RYANAIR: low-cost fears SPOTIFY: music business STARBUCKS: everything matters, always SWATCH: watch out THE ART of WAR: old lessons THE BODY SHOP: women in business POLLUTION: dirty profits VESPA: a traffic solution VIRGIN: big branding VODAFONE: telephone skills WIKIPEDIA: free? YOUTUBE: user-generated ZARA: fast fashion model Intermediate Advanced